How our subscriptions work

Subscriptions are automatically renewed according to your selected subscription (1-month vs 3-month kit) and the products will be delivered to you after each successful renewal.

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month (every 26 days) and you will get the products delivered each month, without the need to place a new order by yourself!


Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.

As our subscriptions give you a discounted price we currently require the following minimum deliveries:

  • 1-month subscription = 3 deliveries (including your first order)
  • 3-month subscription = 2 deliveries (including your first order)

The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you login to your account in our shop here: Link to login

 

How can I skip or reschedule a charge?

You can skip or reschedule your upcoming deliveries in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the delivery. You can also reschedule deliveries by clicking on the Reschedule button next to the delivery date.


What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. After a number of failed payments your subscription will be paused and needs to be reactivated before your deliveries can be resumed.

If you have any questions regarding our subscriptions or if you need help with anything you are welcome to contact us at info@lunaflow.store.