Återbetalningspolicy

Reclamation and Return Policy for Luna Flow Ab
Last updated: January 08, 2025

Reclamations:

We strive to provide products of expected quality, and we hope you are satisfied with your purchase from Luna Flow Ab. If, however, you discover any faults or defects in the product, please contact us immediately.

• You have the right to file a complaint about faults or defects in the product within a reasonable time after discovering the issue.
• Contact our customer service at info@lunaflow.store and describe the fault or defect in as much detail as possible.
• We reserve the right to investigate the issue before approving a complaint.
• We also accept complaints about Luna Flow products purchased through any of our resellers.

Returns:

According to Finnish law, you have the right to cancel your purchase within 14 days of receiving the item without providing any reason. To exercise the right of withdrawal, please:

• Contact our customer service at info@lunaflow.store and inform us of your intention to return the product.
• Return the product in unused condition and in its original packaging within 14 days of informing us about the return.
• We will refund the purchase amount as soon as possible, but no later than 14 days from receiving the returned product.

Please note that the right of withdrawal does not apply to custom-made products.

Refunds:

• Refunds will be made to the account used for the purchase unless otherwise agreed.
• Refunds will not be accepted if the product has been opened and/or used. This does not apply to complaints or claims according to our 90-day satisfaction guarantee.
• If you purchased the item at a fair, we need to know which fair/event and the approximate time of the payment.

Returns due to the package not being picked up/neglected:

If you don't pick up your order from your pick-up provider, and it returns to us, we will refund you the following:

Order price 
Minus shipping cost
Minus return cost

For example: Your order was a total 79,90€ including shipping cost.
The refund will then be 79,90€  - 10,90€ shipping - 29€ return cost.
= 40€ will be refunded through your payment method.

The payment are made once we recieve the return. 



Contact Information for Complaints and Returns:

Jim Backull
info@lunaflow.store
+358503532170

Changes to the Policy:

We reserve the right to change or update our Reclamation and Return Policy. Any changes will be posted on our website with an update date.